From AT&T Support Wiki
Activities provide a means to track phone interactions, email communications, meetings and planned/completed work.
An Activity records an action carried out with respect to some record. It can be a Task or Appointment or one of several other kinds of actions. (When a Task or Appointment is updated, it becomes part of the Activity History, which provides a complete archive of transactions regarding any data object in the platform.)
Activities associated with an object can be found in the Related Information section of a record.
- Visit or call a client
- Schedule an appointment with a prospective customer
- Record an attempt to contact a customer
- Set up a team meeting
- Assign a task to a team member
What's the Difference between a Task and an Appointment?
- Appointments describe an Activity and require a date, start time and duration
- Tasks describe an Activity and require a due date
Emails as Tasks
Emails sent to an entity can be logged as activity. When an email message is sent directly from the record or if the record is part of a campaign or data policy, email messages are automatically recorded as a completed activity.
Optionally, email messages can be logged externally using the External Email Tracking feature.
Log an Activity
Log Activity is the process for recording the details of any completed communication, such as an email, phone call, meeting, fax, etc., with an Account, Prospect, or Contact regarding a marketing campaign or sales Opportunity.
Completed activities appear in the Activity History section of Related Information.
You can log an activity from several locations:
- From a View, using the Log Activity icon
- In the Record Details page for an Account, Prospect, Contact or Opportunity
- Under Record Information in a Record
- Under Related Information, Activity History
To Log an Activity:
- Navigate to the record of interest and open the details page for that record
- Click the [Log Activity] button
- Complete each of the fields in the Activity Details and Follow-up Activity sections, as required
- Click [Save]
To mark a group of tasks as complete using the [More Actions] button:
- Open the Tasks object
- Select the check box(es) next to the records you want to include
- Optionally, click the All heading to include all visible records, or click All and then deselect those records you want to exclude
- Click the More Actions button and choose Mark Complete
- In the Selected Records section, review the list of records
- Click the [Complete] button
To mark an activity as attempted and reschedule it for a later date:
- Open the Tasks object. The Tasks page opens.
- Select the option from the Show drop-down list that will display the appropriate list of tasks. For example, the option Tasks Due This Month will display all outstanding tasks.
- Click the Attempted button next to the task you want to mark as attempted. The Record Attempt page opens. The Subject displays the task title under Activity Details
- Verify that the information under the Attempt Details section is correct.
- The type of action you attempted
- Additional Notes
- Enter text that applies to this action/activity
- Record this Attempt as Activity
- Marks the activity (task) as attempted
- Reschedule Activity Date
- Enter or select a new due date using the Calender button, if applicable
- Click Save to save the record of the attempted activity.
- Completed tasks
- Logged phone calls
- Expired appointments
- Outbound email
- Merged documents
- Ownership Change
The Record Owner for these activities is the User who triggered the particular action(s)
- Tasks or Appointments can be created as independent entities (not associated with any object). Appointments of this type can be viewed from the Calendar, and Tasks can be found in Views or Reports
- The option to Track Activities is selected by default when an object is created, but can be modified from the Object Properties at any time.